TRANSPARENCY CARD FOR THE CUSTOMER

BROS MANIFATTURE Srl has decided to demonstrate transparency in its business operations to its customers by adopting a Code of Conduct. This Code of Conduct is intended to serve as a charter of quality and assurance for users who, when online, have no physical access to locations or people. The principles outlined below reflect the company's moral and ethical vision, values ​​it has chosen as the cornerstone of its management.

HONESTY AND FAIRNESS

Honesty is a fundamental value that must always be considered in the performance of work. Relationships with internal stakeholders, collaborators, partners, and customers are managed based on principles and behaviors of fairness, collaboration, loyalty, and mutual respect.

PROFESSIONALISM

BROS MANIFATTURE Srl is committed to maintaining professional conduct characterized by the necessary diligence.

TRANSPARENCY AND COMPLETENESS

BROS MANIFATTURE Srl guarantees accurate information provision to its collaborators, staff, and any other external parties interacting with the undersigned company regarding significant corporate events. Financial data, corporate communications, and all other information this company provides to third parties meet the requirements of truthfulness, accuracy, and completeness. Collaborators entrusted with specific consulting and management tasks by BROS MANIFATTURE Srl are required, in addition to compliance with laws, regulations, and standards, to adhere to the rigorous standards required by the profession itself and, therefore, to adhere to the relevant ethical principles.

CONFIDENTIALITY OF INFORMATION

BROS MANIFATTURE Srl has devoted considerable attention to the security and confidentiality of company data, developing specific internal control programs for IT security. Regarding legal and documentary aspects, the company ensures that all data processing operations comply with regulations. This attention to information security extends to all categories of data processed, acquired, managed, organized, and stored. Furthermore, in this regard, the company emphasizes its respect for intellectual property rights. It is forbidden to communicate or disseminate information, photos, or documents without prior consent. No sensitive information is disclosed. For full details regarding data processing, please consult the "Legal Notices" text. Upon termination of your relationship with BROS MANIFATTURE Srl, you are prohibited from copying or retaining documents or other company-owned materials. "Company property" includes all improvements, ideas, products, graphic designs, and any other product created, designed, or marketed through the website www.rosato.it, or otherwise considered for its creation or marketing. Furthermore, this company has structured itself to better manage the information system in order to optimize data processing and search times and to ensure its traceability.

PROHIBITION OF DESCRIMINATION AND EQUAL OPPORTUNITIES

BROS MANIFATTURE Srl places the individual at the center of its business, whether customers or employees. Consequently, discrimination based on social, racial, gender, language, or religion is prohibited. Respect for human dignity is a fundamental value that must be considered an integral element of corporate behavior. Discrimination and violations of human rights through the encouragement of forced labor, child labor, and other forms of abuse are not tolerated. At the same time, the company does not engage in behavior or choices that violate the right to equal opportunities.

PROTECTION OF COMPETITION

BROS MANIFATTURE Srl has always operated in the market respecting the rules of competition and antitrust, refraining from taking actions to its own advantage, but contra legem.
The company has complied with the commercial agreements established by its partners. Therefore, the company prohibits any conduct aimed at hindering healthy and honest competition.

CONFLICT OF INTEREST

BROS MANIFATTURE Srl, ensuring full transparency in its operations, is committed to implementing all necessary measures to prevent conflicts of interest. This applies when any stakeholder pursues an interest other than the company's mission or personally takes advantage of the company's business opportunities. All services are aimed at avoiding discriminatory behavior toward others, and situations that could create a conflict of interest must be avoided as they are detrimental to the work and the company itself. This company protects and guarantees the confidentiality of its employees' common and sensitive personal information and issues periodic communications to ensure proper and transparent data processing.

GIFTS AND GIFTS

BROS MANIFATTURE Srl may offer gifts to existing and new customers (including those referred by others) as part of its marketing plans throughout the year.

CUSTOMER RELATIONSHIP

The customer, like human resources, is a fundamental asset for this company, requiring continuous improvement policies to ensure the quality and professionalism of the service provided. BROS MANIFATTURE Srl engages with customers, believing that an open attitude toward suggestions and criticism plays an important role in the company's growth. This clearly makes sense and is effective if comments, even negative ones, are expressed with a constructive intent and not purely for the sake of contradiction. It is essential that staff adopt a customer-facing style based on respect, civility, kindness, and professionalism. The company is committed to making its communication with customers clear and understandable through various means, such as brochures and event planning.
All customer behavior aimed at theft, deception, or offense is prohibited.

RELATIONSHIP WITH SUPPLIERS

Relationships with suppliers and business partners are based on the pursuit of the right competitive balance. These relationships are conducted with loyalty and professional integrity. The company adheres to the policies established by the business rules of the supplier companies. BROS MANIFATTURE Srl intends to maintain an open dialogue with suppliers in line with good business practices, even when problematic situations arise. Following the same approach established for staff and customers, the company believes it is important to adopt a spirit of collaboration with each supplier or business partner in order to jointly pursue the common goal of customer satisfaction in terms of quality, cost, and delivery times.

ACCOUNTING TRANSPARENCY

Accounting is conducted in accordance with the rules established by our law and, in the case of transactions with foreign countries, in compliance with the relevant tax laws. Accounting is handled by specifically appointed individuals with the support of external professionals. Each accounting transaction performed and recorded is accompanied by the corresponding supporting documentation, facilitating audits and activity traceability, and highlighting the responsibilities of each individual. The use of company funds for illegal or improper purposes is strictly prohibited and severely punishable. BROS MANIFATTURE Srl complies with anti-money laundering regulations and prevents the performance of potentially dangerous transactions or transactions that are otherwise inconsistent with tax and fiscal regulations.

CYBER SECURITY

BROS MANIFATTURE Srl is a cutting-edge company that pursues policies of technological improvement. As a result, the company is sensitive to the risks associated with the ever-increasing use of information technology; therefore, the owner has already implemented protective measures, but above all, has established a specific policy of constant monitoring aimed at ensuring business continuity and data integrity.

CHILD PROTECTION

BROS MANIFATTURE Srl, as part of its marketing and e-commerce policies, protects the rights of minors online through controls aimed at preventing unauthorized and reckless purchases.

BRAND PROTECTION

BROS MANIFATTURE Srl prohibits any illegitimate use of its trademark specifically identified: