Returns and refunds
How can i return the products i have purchased?
Return is possibile within 30 days from the date of purchase. Click here to learn all the steps of the return procedure.
I have purchased the wrong size, can i exchange it?
It is not possible to exchange the purchased items, but you can return them and, if you wish, order them again.
Can i exchange or return a product purchased online at a Rosato store or retailer?
It is not possible to return an item purchased on the Rosato online shop to an authorized Rosato shop or retailer. To make a return, please proceed with the return request by logging into your account.
Can i receive my refund on a different credit card from the one used for the order?
Refunds cannot be made on cards or by methods other than those used for the purchase.
How long will the refund take?
Rosato will proceed with the refund of the cost of the goods shipped, within the legal terms (30 days), only after having received the goods and checked that all requirements have been met. It can take up to 7 working days (excluding weekends and public holidays) for your refund to be issued.
Have you received the products i have returned?
You can track the shipment of your return using the tracking number and/or waybill on the label you received for your return (usually the series of numbers and letters under the barcode), and use it to search for your package on the courier’s website. Please note that it can take up to 10 working days (excluding weekends and public holidays) for your return to reach our warehouse. If you do not receive a refund email within that timeframe, please contact us at shop.eu@rosato.it with your name, order number and return details.
How can i receive a refund if the credit card is no longer active?
If the card used to place your order has been lost, stolen or deactivated, don’t worry. If the account linked to your card is still open, we will still be able to complete the refund. Please note that we cannot refund the value of your order to a different card.
If you do not see your refund after 7 working days from confirmation of credit, please contact our customer service at shop.eu@rosato.it.
