Problems with order
Why is an item missing in my package?
Check the items in the order confirmation with those in the package to make sure nothing is missing. If you have verified and are missing anything, contact our Customer Service at shop.eu@rosato.it and we will try to resolve the problem as quickly as possible.
I received a wrong product, what can i do?
We are very sorry if you received an item that did not match what you ordered. Please contact our Customer Service immediately at shop.eu@rosato.it to resolve the problem as soon as possible
I received a defective product, what can i do?
We are very sorry if you received a defective product and we want to help you solve the problem in the shortest possible time. Contact our Customer Service as soon as you discover the defect and provide as many details as possible: the order number, which item is defective, what is the defect, etc. The Customer Service will find a solution and respond to your request as soon as possible.
