Payments
When will i be charged for the payment?
Payment by CREDIT CARD
If your card is authorised, your payment will be debited immediately and you will receive an order confirmation email. If the card does not obtain authorisation, payment will not be charged and we will let you know that your bank or credit institution has not authorised the transaction.
Please bear in mind that even if a payment fails, it may appear that the amount has been withdrawn from the card, as some credit institutions may keep the amount pending for a short period of time (normally up to 10 working days).
Payment by PAYPAL
Your payment will be charged immediately and you will receive an order confirmation email.
Payment via SCALAPAY
Upon confirmation of your purchase, you will be redirected to Scalapay, where you will have to log in or create a profile in order to proceed with the payment of the first instalment (equal to one third of the total order value). The next two instalments will be debited over the next two months.
Why can i not make the payments or it's not accepted?
Don’t worry, there are various reasons why this can happen:
- Check that the details of the card are correct (for example, the date of issue and the type of card);
- Make sure you have typed the security code correctly (ie the three digits on the back of the card);
- Your credit institution may have refused the payment;
- for security reasons we are not given more information about it, so you should contact them, make sure you have activated the 3D secure code on your card (it’s the temporary code sent via SMS to your mobile to make payment in total security), otherwise contact your credit institution to activate it.
If the problem persists, enter the details of another card and try again. If you could not resolve, send an email to our customer service to shop.eu@rosato.it providing as much information as possible (including any error messages), and we will give you further suggestions.
Can i pay on delivery or by bank transfer?
We do not accept cash payments or bank transfers, but all rechargeable credit/debit cards belonging to the Visa or MasterCard circuits in addition to PayPal.
Is the purchase in your store safe?
All data received are subject to strict data protection regulations. The transmitted data will be used exclusively to offer a personalized service and to facilitate purchases and navigation. The use of cookies is carried out to personalize and adapt the products and services to the wishes of customers. The user can still choose whether to enable or disable cookies, without negatively affecting the course of future transactions.
Are my personal data safe?
The flow of data transmitted by the user, such as the credit card number, are protected and encrypted thanks to the use of special system protocols (SSL). To protect the Customer’s purchases with a credit card, each order will be required to enter the CVV code. Thanks to this security system, the Customer’s credit card data will be totally illegible to third parties.
