For ROSATO, customer satisfaction is the foundation of everything we do. If for any reason you are not completely satisfied with your purchase, you can return your order within 30 days of purchase and receive a refund.

Returned items must be in perfect condition with no signs of use and in their original packaging, in a well-sealed and protected package.

Follow these simple steps to make a return:

Log in to your account and enter the MY RETURNS section.
Select the order in question and follow the procedure by providing all the required information.

Print out the the return form that will be automatically generated after you have completed the return procedure.

Prepare the package (preferably the original one) with the items to be returned and the return form
inside.

IMPORTANT: If the package is returned without the return form inside, the products will not be refunded.

Choose the shipping company you prefer to send back the package, shipping costs are paid by the customer.

Send the package to:

Bros Manifatture srl
Via E. Berlinguer, 1
63844 Grottazzolina (FM)

Italy

Prepare the package (preferably the original one) with the items to be returned and the return form
inside.

IMPORTANT: If the package is returned without the return form inside, the products will not be refunded.

Choose the shipping company you prefer to send back the package, shipping costs are paid by the customer. Send the package to:

Bros Manifatture srl
Via E. Berlinguer, 1
63844 Grottazzolina (FM)

Italy

REFUND:

The refund of the amount spent depends on the method of payment chosen at the time of purchase:

– payment via PayPal, the refund will be made directly via PayPal;

– if you pay by credit card or prepaid card, the refund will be credited only to the card used for the purchase. Refunds cannot be made to
cards other than those used for the purchase.

-payment via Scalapay, you will be refunded the instalments already paid directly to the card used for payment, while the instalments not yet paid
will be cancelled. In case of a partial return, the refund amount will be deducted from your instalments starting with the last one.

Rosato will proceed with the refund of the cost of the goods shipped, within the legal terms (30 days), only after having received the goods
and checked that all requirements have been met.

Refunds cannot be made to cards other than those used for the purchase and cannot be made by bank transfer.

Return Procedure for Guest Orders

If your order was placed as a guest – i.e. without registering online – you can still request a return manually by clicking on

START THE RETURN PROCEDURE

Then follow the instructions in the previous section from point 4.