Payment by CREDIT CARD :

If your card is authorized, your payment will be charged immediately and you will receive an order confirmation email.
If the card does not get authorized, the payment will not be charged and we will let you know that your bank or credit card company has not
authorized the transaction.

Please remember that even if a payment fails, it may appear that the amount has been taken from your card, as
Some lenders may hold the amount for a short period of time (usually up to 10 business days).

Payment via PAYPAL:

Payment will be taken immediately and you will receive an order confirmation email.

Payment via SCALAPAY

Upon confirmation of your purchase, you will be redirected to Scalapay, where you will need to log in or create an account to proceed with the payment of the first installment (equal to one-third of the total order value). The subsequent two installments will be charged to you over the next two months.

Don't worry, there are several reasons why this can happen:

1. Verify that the card details are correct (for example, the issue date and card type);
2. Make sure you have entered the security code correctly (the three digits on the back of the card);
3. Your bank may have declined the payment; for security reasons, we're not provided with further information, so you should contact them.
4. Make sure you have activated the 3D secure code on your card (i.e. the temporary code sent via SMS to your mobile phone for completely secure payment). Otherwise, contact your bank to activate it.

If the problem persists, enter another card details and try again. If this doesn't resolve the issue, please email our customer service team at shop@rosato.it with as much information as possible (including any error messages), and we'll provide further assistance.

We do not currently accept payments by cash on delivery or bank transfer , but we accept all prepaid credit/debit cards belonging to the Visa and MasterCard circuits, as well as PayPal and Scalapay.

The data provided will not be shared with third parties. All data received is subject to strict data protection regulations. The data transmitted will be used exclusively to offer a personalized service and to facilitate purchasing and browsing. Cookies are used to personalize and adapt products and services to customer needs. Users can, however, choose whether to enable or disable cookies without negatively impacting the browsing experience.
of future transactions.

The flow of data transmitted by the user, such as the credit card number, is protected and encrypted thanks to the use of
special system protocols (SSL). To protect the Customer's credit card purchases, they will be asked to enter the CVV code for each order. Thanks to this security system, the Customer's credit card information will be completely unreadable to third parties.

Unfortunately, no, it's not possible to select a specific time and day. All orders are processed automatically, and we are unable to change shipping and delivery times.

When your order ships, you'll receive a tracking code and the web address where you can track your shipment's delivery status online and find out your expected delivery date. Don't worry if the tracking link is inactive or incorrect; it will be activated within 24-48 business hours and you can
view delivery date.

If you haven't yet received the tracking email for your order, you can check its status by logging into your Rosato Account.

Rosato guarantees delivery within 10 working days for orders placed Monday to Friday before 15:30. Deliveries are made during office hours from Monday to Friday, excluding public holidays.

Deliveries take place during office hours, Monday through Friday, excluding holidays.

If your expected delivery date has passed but your order hasn't arrived yet, please make sure you've checked the following before contacting us:

– Check your shipment tracking : Track your package's progress using the link sent to you in your shipping confirmation email.

– Check the delivery address:
Please check your order confirmation email to ensure that the delivery address and contact information are correct. In particular, make sure that your name
of the recipient, the one selected for the delivery address, is present on the intercom/bell and that the address data is complete with house number, staircase, and internal number.

– Check whether the courier has left a notice of passage: your order could be in the courier's warehouse
courier ready for collection or the courier may be waiting to be contacted to rearrange delivery.

If you have not yet received your package or rearranged the
Delivery of the same after having followed all the steps, contact our Customer Service at this email shop.eu@rosato.it

Return is possibile within 30 days from the date of purchase.

It is not possible to exchange purchased items, but you can return them for free and, if you wish, order them again.

It is not possible to return an item purchased from the Rosato online shop to an authorized Rosato store or retailer. To request a return, please log in to your account and complete the return request. Registration on the site is required to request a return.

Refunds cannot be made to cards other than those used for the purchase.

Rosato will proceed with the refund relating to the cost of the shipped goods, within the legal deadlines (30 days), only after having received the goods and checked that all the requirements have been met.

Depending on your chosen shipping method, it can take up to 15 business days (excluding weekends and holidays) for your return to reach our warehouse. In the unlikely event that you do not receive an email within 15 business days (excluding weekends and holidays), please contact us here. Be sure to let us know.
original order number, which items you returned, and any other information that may be helpful when contacting us.

Was the card you used to place your order lost, stolen, or deactivated? Don't worry, if the account linked to your card is still open, we'll still be able to process your refund. We can't refund your order to a different card. If your refund doesn't appear within 5-10 business days of confirmation of credit, please contact our Customer Service by email at shop.eu@rosato.it

Please check the items in your order confirmation against those in your package to make sure nothing is missing. If you've checked and something is missing, please contact our Customer Service team by email and we'll try to resolve the issue as quickly as possible.

We're deeply sorry if you received an item that doesn't match what you ordered. Please contact our Customer Service team immediately at shop.eu@rosato.it to resolve the issue as quickly as possible.

We are very sorry if you received a defective product.
We want to help you resolve the issue as quickly as possible. Contact Customer Service at shop.eu@rosato.it as soon as you discover the defect, providing as many details as possible (order number, which item is defective, what the defect is, etc.). A Customer Service representative will find a solution and respond to your request as soon as possible.

You must be registered to make a purchase, and you must provide the information needed for shipping and invoicing.

If you can't access your account, it's likely because you haven't confirmed your registration. Check your inbox for the confirmation email.
“Customer Account Activation” and click the “Activate your account” link to confirm.

If you haven't received your confirmation email, please contact us by email at shop.eu@rosato.it. It could be a simple technical glitch.

If you haven't received the confirmation email, please check your spam folder first. Otherwise, you can contact us by email at shop.eu@rosato.it and we'll provide further assistance.

Yes, we offer a 2-year warranty on purchased items. This warranty covers manufacturing defects and material defects resulting from normal use. Each defective item covered by the warranty will be examined and assessed by our technicians. Depending on the circumstances, the product may be repaired or replaced with an identical product. If an item is not covered under the warranty, the company offers a repair service for a fee.

All our products are guaranteed for two years from the date of purchase. This warranty does not cover damage caused by accident, neglect, tampering by agents or sales personnel not authorized by Rosato, unauthorized repairs, or any other factor not related to imperfections in materials and workmanship.

The warranty covers manufacturing defects and material defects resulting from normal use.

Yes, the repair is free.

To receive assistance, you can contact us by email at shop.eu@rosato.it, sending your request, if possible accompanied by photos, and you will be provided with instructions for sending the product for repair.

For normal jewelry cleaning, use a soft, dry cloth or one dampened with cold water only. Do not clean with detergents or chemicals, hot water, or ultrasonic systems. Do not immerse in water or use in the shower. Avoid contact with hot water. Do not expose to excessive heat. Do not leave jewelry exposed to direct sunlight for extended periods.